At Podiatrist Brunswick, we take your privacy seriously. We are committed to protecting your personal information and handling it in accordance with the Australian Privacy Principles and relevant health privacy laws.
This policy outlines how we collect, use, disclose, and safeguard your information when you interact with podiatry services at our location.
Independent Practitioners
Podiatrist Brunswick provides administrative and facility support to independently operating podiatrists. Each podiatrist manages their own practice and remains individually responsible for the collection, use, and storage of their patients’ health information, as required by law. While we assist with bookings and reception services, clinical care and privacy obligations lie with your treating practitioner.
To support the delivery of podiatry services, we may collect the following information on behalf of your podiatrist:
Personal details: name, date of birth, address, phone number, and email
Health-related information: medical history, medications, allergies, and relevant treatment notes
Billing details: Medicare numbers, private health fund information, or payment methods
Additional information relevant to your podiatrist’s provision of care
Information may be collected:
Directly from you in person, over the phone, via email, or through online forms and booking systems
From your podiatrist, as part of ongoing care
From third parties (e.g. other healthcare providers, insurers), with your consent
Your personal information may be used to:
Schedule and manage appointments
Process payments and health fund claims
Assist your podiatrist in providing care
Send appointment reminders or relevant updates
Meet legal and regulatory obligations
Information is only shared where necessary and appropriate, including:
With your treating podiatrist
Health funds, Medicare, or other third-party payers (e.g. TAC, WorkCover)
IT providers or administrative platforms used for secure management of bookings and records
Government authorities where required by law
We do not sell or share your information with marketing companies. Your data is only shared with your consent or when legally required.
We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. These include:
Secure digital record systems and encrypted software
Limited access to authorised staff
Password-protected devices and platforms
Locked storage for any physical records
Ongoing training on privacy practices for support staff
Please note: each independent podiatrist also maintains their own security measures to protect clinical information in line with their legal responsibilities.
You have the right to request access to your personal information or ask for it to be corrected if inaccurate. Please contact our reception team, and we will assist you, including liaising with your practitioner if needed.
If you are concerned about how your information has been managed, please reach out to us. If your concern relates to a specific podiatrist, we’ll help you connect directly with them. We aim to respond to all privacy-related queries promptly and respectfully.
We may update this policy occasionally to reflect legal changes or improvements in our procedures. The most current version will always be available on our website or upon request at reception.
We’re committed to supporting your foot health with care, respect, and confidentiality.
